I’ve worked on projects of all sizes—with non-profits, governments, and Global Fortune 1000 companies on topics such as civil and human rights, financial inclusion and consumer protection, and media development. Here are some of them.
Redesigning tools, processes, and trainings for Healing Classroom education in Lebanon
Client: International Rescue Committee | Year: 2018
The Syrian conflict and ensuing instability in the region has caused the displacement of 1.5 million Syrians into Lebanon. In response to this crisis, the International Rescue Committee (IRC) has been implementing its Healing Classrooms approach to create safe, supportive, predictable, and cooperative learning environments for refugees and to teach components of reading, math, and social emotional learning by applying positive instructional and classroom management techniques. The IRC Education program in Lebanon has existing programmatic and data collection tools, processes, and trainings to support their work, including for classroom observation, social and emotional learning, and teacher professional development. As a design consultant, I am conducting evaluative research to re-design these processes and improve their usability for IRC teachers and field staff.
Training young activists from Hungary, Romania, and Slovakia on project mindsets
Client: Open Society Foundations | Year: 2018
Open Society Foundations selected a cohort of Community Youth Fellows to implement a project of their own design focusing on the health rights at the intersection of the LGBTQIA (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, Asexual) and Roma communities, and the multiple layers and forms of discrimination this group faces in healthcare settings. As part of the initial orientation organized for this cohort, I co-facilitated a hands-on training on some of the important mindsets and principles to keep in mind as the fellows develop their work and projects, from empathy, to navigating ambiguity, experimentation, and seeking collaboration.
Understanding behavioral factors to improving job placement and retention in Jordan
Client: International Rescue Committee | Year: 2018
The International Rescue Committee’s Airbel Center launched Project Match, an initiative that aims to generate at-scale employment opportunities for Jordanians and Syrian refugees in Jordan. Project Match will house a series of data-driven, experimental interventions that seek to algorithmically match job seekers and firms. As a design consultant, I worked to create tools as well as oversee and synthesize design research that identifies pain points in the job search process for job-seekers and in the recruitment process for employers, around which Project Match’s approach and comparative advantage will be built. Additionally, I designed and prototyped a variety of behavioral nudges and interventions, including social proof testimonials, tools and guides for job search planning, interview preparation, and understanding on-the-job expectations, that will be included as part of the different treatments to be tested through a randomized controlled trial (RCT).
EasyPack: Redesigning the Humanitarian Data Toolkit
Client: Internews | Year: 2013
EasyPack is an intuitive and easy to implement organizing solution to use Internews’ Humanitarian Data Toolkit (HDT) and keep track of its components. My team conducted interviews with Internews staff and partners who piloted the HDT in Dadaab, Kenya, then built and tested a series of prototypes taking into consideration the different cultural contexts and the needs of users of varying levels of technical knowledge. The final prototype was awarded as the winner of Design Thinking DC‘s 2013 Summer of Design. To learn more, check out the showcase poster and final presentation describing the EasyPack design, or read the three-part blog post series from our challenge sponsor (part 1, part 2, part 3).
Embracing Informality: Designing Financial Services for China’s Marginalized
Client: Institute of Money, Technology, and Financial Inclusion | Year: 2012
We conducted a study to explore and share a deep understanding of the daily lives of China’s rural villagers, migrants workers, and ethnic minorities, and their use of informal financial services. As co-author, my particular focus was to build the case for a new remittance service that meets the untapped financial needs of migrant workers, while still being feasible in China’s existing legal and business environment. To learn more, you can read the case study and download the publication or see my blog post titled "Bridging the Urban-Rural Corridor in China."
Reaching Survivors of Human Trafficking in NYC
Client: Safe Horizon | Year: 2012
Safe Horizon’s Anti-Trafficking Program provides services to survivors of labor and sex trafficking. We worked on how best to reach potential victims, who are often difficult to contact and may be hesitant to seek out help. My role was to conduct ethnographic research (in English & Spanish) and develop prototypes in support of a new outreach strategy focused on leveraging check cashing shops. To learn more, feel free to read the case study or see my presentation during the Better World by Design Conference, at the "Research in Design for Development" panel.