A collection of additional projects I have worked on across the globe.
Redesigning tools, processes, and trainings for Healing Classroom education in Lebanon
Client: International Rescue Committee | Year: 2018
The Syrian conflict and ensuing instability in the region has caused the displacement of 1.5 million Syrians into Lebanon. In response to this crisis, the International Rescue Committee (IRC) has been implementing its Healing Classrooms approach to create safe, supportive, predictable, and cooperative learning environments for refugees, and to teach components of reading, math, and social emotional learning by applying positive instructional and classroom management techniques. The IRC Education program in Lebanon has existing programmatic and data collection tools, processes, and trainings to support their work, including resources for classroom observation, social and emotional learning, and teacher professional development. As a design consultant, I conducted evaluative research to re-design these processes and improve their usability for IRC teachers and field staff. To share interim findings for this project, I was invited to lead a workshop using human-centered design for the 3EA Education in Emergencies: Evidence for Action consortium in Istanbul.
Training young activists from Hungary, Romania, and Slovakia on project mindsets
Client: Open Society Foundations | Year: 2018
Open Society Foundations selected a cohort of Community Youth Fellows to implement a project of their own design, focusing on health rights at the intersection of the LGBTQIA (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, Asexual) and Roma communities, including the multiple layers and forms of discrimination this group faces in healthcare settings. As part of the initial orientation organized for this cohort, I co-facilitated a hands-on training about important design-inspired mindsets and principles, from navigating ambiguity and using experimentation, to seeking collaboration, to keep in mind as the fellows developed their work and projects.
Understanding behavioral factors to improving job placement and retention in Jordan
Client: International Rescue Committee | Year: 2018
The International Rescue Committee’s Airbel Center launched Project Match, an initiative that aims to generate at-scale employment opportunities for Jordanians and Syrian refugees, in Jordan. Project Match houses a series of data-driven, experimental interventions that seek to algorithmically match job seekers and firms. As a design consultant, I worked to create data collection tools, as well as oversee and synthesize design research to identify pain points in the job search process for job-seekers, and in the recruitment process for employers, around which Project Match’s approach and comparative advantage were built. Additionally, I designed and prototyped a variety of behavioral nudges and interventions, including social proof testimonials, as well as tools and guides for job search planning, interview preparation, and understanding on-the-job expectations, that were included as part of the different interventions to be tested through a randomized controlled trial (RCT).
EasyPack: Redesigning the Humanitarian Data Toolkit
Client: Internews | Year: 2013
EasyPack is an intuitive and easy-to-implement organizing solution for the Internews Humanitarian Data Toolkit (HDT). My team conducted interviews with Internews staff and partners who piloted the HDT in Dadaab, Kenya, then built and tested a series of prototypes, taking into consideration the different cultural contexts and needs of users of varying levels of technical knowledge. The final prototype was deemed the winner of Design Thinking DC‘s 2013 Summer of Design. To learn more, browse the showcase poster and final presentation describing the EasyPack design, or read the three-part blog post series from our challenge sponsor (part 1, part 2, part 3).
Embracing Informality: Designing Financial Services for China’s Marginalized
Client: Institute of Money, Technology, and Financial Inclusion | Year: 2012
Our team conducted a study to explore and share a deep understanding of the daily lives of China’s rural villagers, migrant workers, and ethnic minorities, and their use of informal financial services. As co-author, my particular focus was to build the case for a new remittance service that meets the untapped financial needs of migrant workers, while remaining feasible in China’s existing legal and business environment. To learn more, you can read the case study or see my blog post titled "Bridging the Urban-Rural Corridor in China."
Reaching Survivors of Human Trafficking in NYC
Client: Safe Horizon | Year: 2012
Safe Horizon’s Anti-Trafficking Program provides services to survivors of labor and sex trafficking. Our team explored how best to reach potential victims, who are often difficult to contact and may be hesitant to seek help. My role was to help conduct ethnographic research (in English and Spanish) and to develop prototypes in support of a new outreach strategy, focused on leveraging check cashing shops. To learn more, read the case study or see my presentation at the Better World by Design Conference, on the "Research in Design for Development" panel.