Writing
Books:
Aged Out: How We're Failing Youth Transitioning Out of Foster Care, Think of Us, 2022 [Publisher, Google Books, Barnes & Noble]
Away From Home: Youth Experiences of Institutional Placements in Foster Care, Think of Us, 2021 [Publisher, Google Books, Barnes & Noble]
When It Rains, It Pours: Challenges and Opportunities in Myanmar's Sesame Value Chain, Field Institute, 2019 [Publisher, Google Books, Amazon]
Book chapters:
“Trajectories of International Development,” Design for Social Innovation Case Studies from Around the World, Routledge, 2021 [Publisher, Google Books]
Papers and articles:
“Design Thinking Misses the Mark,” Stanford Social Innovation Review, 2023
“Adding Friction to Mandatory Reporting: The Case for Survivor-Centered Research,“ 2023 EPIC Proceedings, 2023
“Abolish The Cop In Your (Designer's) Head: Unraveling the Links Between Design and Policing,” Design Museum Magazine, 2021
“What We Learned Playing With Monopoly Money in Uganda,” GOOD Magazine, 2013
"Made in Lower East Side: Everybody Wants to Help,” Benevolent Media, 2012
Blog posts:
“An Ethic of Care for Research Participants as Trauma Survivors,” Think of Us, 2023
“Trauma Responsiveness in Participatory Research,” Think of Us, 2022
“Confronting the Power Designers Wield,” UX Collective, 2021
“The Case for Participatory Methods in Design Research,” Pollinator, 2021
“Metaphor Matters: How to Make your Design Language More Accessible,” ThinkPlace Insights, 2020
“Why Design Researchers Should Compensate Participants,” Notes Off The Grid, 2020
“The ‘Open Sesame’ to Working on a Foundational Design Research Project with a Ten-Person Team,” Studio D, 2019
“How to Support Designers Transitioning into the Social Sector,” The Airbel Impact Lab, 2019
“Researching Family Planning through Proverbial Hausa,” UX Collective, 2018
“Cooking up a Design Training Curriculum for Non-Designers,” The Airbel Impact Lab, 2018
“Framing a Design Challenge: What Do We Mean by the Income Problem in Jordan?,” The Airbel Impact Lab, 2018
“Community-Driven Problem Finding in Jordan,” The Airbel Impact Lab, 2018
“Who Decides about Family Planning in Niger? The Imam, the Parents, or the Wallet?,” YLabs, 2018
“The Fast and The Curious,” The Field Study Handbook, 2017
“Pre- and Post-Mortems for Projects,” SAP Design, 2017
“The Experience of Voting for the First Time, and How to Make It Better,” SAP Design, 2016
“Meeting Young Voters Where They Already Are: Social Media,” SAP Design, 2016
“The Voting Process through a Behavioral Lens,” SAP Design, 2016
“What We're Making: District Housing,” Code for DC, 2014
“Bridging the Urban-Rural Corridor in China,” CGAP, 2014
“Rethinking SME Finance Policy – Harnessing Technology and Innovation,” World Bank, 2014
“Financial Inclusion Targets and Transformational Change,” World Bank, 2013
“Informalizing Financial Services,” Reboot, 2012
“Design Diary: Nigerian Edition!,” Reboot, 2012
“When Product Innovation Meets Agile Development,” CGAP, 2011
“What Can We Learn From Selling Soap?,” CGAP, 2011
“Faster Horses or Better Insights?,” CGAP, 2011
“The Case for Product Innovation in Branchless Banking,” CGAP, 2011
Technical reports and briefs:
“Youth Engagement for the Washington State Settlement: Report of Findings and Recommendations,” Department of Children, Youth & Families, 2023.
“Developing and Operationalizing a National Financial Inclusion Strategy,” World Bank Group, 2018
“Template for the Design of a National Financial Inclusion Strategy,” World Bank Group, 2016
“Establishing a Financial Consumer Protection Department: Key Observations and Lessons Learned in Five Case Study Countries,” World Bank Group, 2014
“National Financial Inclusion Strategies Coordination Structures: Country Examples,” World Bank Group, 2014
“Coordination Structures for Financial Inclusion Strategies and Reforms,” World Bank Group, 2013
“Better Insights for Better Products: Lessons Learned from 3 Applied Product Innovation Projects,” CGAP, 2013
“Embracing Informality: Designing Financial Services for China's Marginalized,” Reboot, 2012